I tried to reconnect by using the WPS key which told me there was an error no code given and I also tried connecting via the password on the router, again, failed message but no code given. I have tried resetting the router and switching everything off and back on but it still will not connect. Anyone had this and resolved? Thanks Answered View answer in the context of this discussion. Report post. Post 1 of Reply 13 Likes.
View answer in the context of this discussion. Best Answers. Was working perfect before. Post 9 of Reply 16 Likes. Did this answer not help you? All Replies. Try going into the network settings on the box itself and use the red button option to reset it. Post 2 of Reply 2 Likes. Post 3 of Reply 5 Likes. I have had the same problem - which seemed to start at the same time as your first post.
I have tried the WPC on router and on set top box button turning off and restarting to no avail. Has anybody managed to resolve this. Post 4 of Reply 0 Likes. View answer in the context of this discussion. Best Answers. Re: Sky Q box not connecting. Post 3 of 3. Reply 2 Likes. Did this answer not help you? All Replies. Post 2 of 3. Reply 1 Like. Was this discussion not helpful? No problem. Once your changes have been made, you should restart your Sky Q equipment: take the power cable out of each device, then plug them back in starting with the main Sky Q box first, followed by the Sky Q mini boxes.
You can also change the 5GHz channel that Sky Q uses, although this option cuts the available bandwidth in half. To do this, go to any Sky Q box and press the Home button. Instead, type , then press Select. As you can see, the latter two options use 40MHz channel width, which is effectively half the bandwidth of the 80MHz default. This reduces the chance of interference, though, so it might work for you. Related: Common Sky Q problems and how to fix them.
Much like an additional satellite in a mesh system, a Sky Q booster gives another repeater in the system. Sky Q boosters can be installed wirelessly, and a Sky Q engineer will try and place the booster as close to the problem Sky Q Mini box as possible. You should change the Sky Q channel back to the default setting beforehand. Alternatively, you can try and use Ethernet instead. This is assuming that your main box is within easy Ethernet reach of your router.
If it is, power on the box, then go to Settings, Network connection, Network setup. Then, select Reset and wait while your internet connection is checked. Once done, select Confirm to reset your network and your Sky Q box will show a Resetting message on the screen. On your Sky Q box select Connect to your router using a wired connection. Your Sky Q box will then get a new IP address from your router and connect to the internet. This process gives your Sky Q box a new network name, so you now need to reconnect your Mini boxes.
This can be done using wireless or using a wired connection. Wireless mesh systems can come to your rescue, as you can plug a Mini box into the Ethernet port on the back of a mesh satellite. Related: Best wireless router. Wait for the system to check your connection, then click Confirm. This should only appear for a few seconds, as the Mini box will detect the Ethernet connection and will find your Sky Q box on your network automatically.
For Sky Q Mini boxes where you want to stay wireless, follow the reset instruction above. Then, move to your Sky Q main box and press the WPS button on the front the one with two arrows until the light flashes.
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